WILL THERE BE ANY CHANGES TO MY TIMESHARE NOW THAT SALES HAVE STOPPED?
No. Sabine, Clare and Cindy will still be there to satisfy all your holiday needs as they have done until now. Morning meetings, excursions, help and advice, internal exchanges and help with maintenance fee payments are still part of the service. Bruno will still be providing transport back to the airport. The AGM will continue and you will still be sent your invoice for Maintenance fees. The only change is that cannot purchase more Timeshare, however, moving forward you will be able to book The Residence as a Prestige Member.
CAN I CHANGE MY WEEK JUST FOR A YEAR?
You can change your week at The Residence, either within the same calendar year or bring weeks forward from the end of your contract. Learn how here.
HOW DOES MEMBERSHIP TIE IN WITH THE PORTOBAY PRESTIGE CARD?
When you purchase from us, you receive Gold Cards straight away. Plus you can add any adult children to the contract and they would also receive them when needed.
Gold card members have 15% discount on PortoBay restaurants and bars, and 10% discount in our spas, plus we have a list of Partners where you receive discounts in everything from Cinema to Opticians and Jewellers.
CAN WE ARRANGE EXTRA BEDS?
Yes. Subject to availability, we can either provide a fold up bed suitable for a child at €5 per day, or a proper single bed at €25 per day. This may restrict space in the apartment.
WHEN WE EXCHANGE WEEKS, WILL WE GET LIKE FOR LIKE?
In terms of apartment type, we will confirm at the time of exchange. The location however will only be given at time of checkin. Unfortunately we cannot promise anything in terms of gardens or view as normally The Residence is almost full.
CAN YOU ARRANGE AIRPORT TRANSFERS?
Yes. If you email us a week or two before, we will book a transfer with Blandy Travel. The cost will be charged to your room bill to save you paying at the time.
WHO AND WHAT IS THE MEMBERS' REPRESENTATIVE?
Paul Child is the present Members' Representative, having been elected for a 3 year duration and is assisted by 3 Members' Contacts. For more information on why and how you would contact the Members' Contacts, please click here.
HOW DO I GET TO MADEIRA ISLAND?
You can check here an updated section with which airlines are flying from where, and on which days.
